Privacy Policy

1 Introduction

UnoVegas ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all individuals who interact with our online gaming platform, accessible at https://unovegas.cam (the "Platform"). This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, disclosure, and protection of personal information in connection with the operation of UnoVegas.

This Policy applies to all users of the UnoVegas Platform, including registered players, prospective account holders, and visitors who access the website without registering. By accessing the Platform or creating an account, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, all of which form part of the agreement governing your use of the Platform.

ℹ️ Your Privacy Matters: UnoVegas does not sell, rent, or trade personal data to third parties for their own marketing purposes. Data sharing is limited to the circumstances described in Section 7 of this Policy and is conducted strictly on a need-to-know basis with appropriate safeguards.

2 Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

Term	Meaning
Personal Data	Any information that identifies or could reasonably be used to identify a natural person, directly or indirectly. Includes name, email address, device identifiers, and financial data.
Processing	Any operation performed on Personal Data, including collection, storage, use, disclosure, transmission, and deletion.
Data Controller	UnoVegas, as the entity that determines the purposes and means by which Personal Data is processed.
Data Processor	Any third party that processes Personal Data on behalf of UnoVegas under a data processing agreement, including payment providers and KYC verification services.
Player / User	Any individual who registers an Account on, accesses, or interacts with the UnoVegas Platform.
Consent	A freely given, specific, informed, and unambiguous indication of a Player's agreement to the processing of their Personal Data for a stated purpose.
Cookie	A small text file placed on a user's device by a website to store browsing preferences, session state, and analytical data.

3 Data We Collect

UnoVegas collects personal data across three broad categories. The specific data collected depends on your level of interaction with the Platform:

3.1 Identity & Contact Data

Full legal name as it appears on official identity documents
Date of birth (required for age verification — players must be 21 or older)
Email address and, where provided, mobile phone number
Residential address, including city, state, and postcode
Government-issued identity document numbers (MyKad, Passport, or Driver's License) collected as part of KYC verification
Selfie photographs submitted alongside identity documents for liveness verification

3.2 Financial & Transaction Data

Payment method details, including e-wallet account identifiers (Touch 'n Go eWallet, Boost, GrabPay, DuitNow) and masked bank account numbers (Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect)
Transaction history, including deposit amounts, dates, methods, and reference numbers
Withdrawal requests, processing status, and destination method details
Account balance at time of transaction and running transaction logs for AML compliance purposes
Cryptocurrency wallet addresses where BTC or USDT transactions are used

3.3 Technical & Behavioural Data

IP address, device type, operating system, and browser version
Session timestamps, login and logout records, and session duration
Pages visited, features accessed, game titles played, and betting patterns
Device fingerprint data for fraud detection and multi-account prevention
Cookie identifiers and analytics event data as described in Section 8
Customer support interaction logs, including live chat transcripts and email correspondence

ℹ️ Minimum Data Principle: UnoVegas collects only the personal data that is strictly necessary for the purposes described in this Policy. We do not collect sensitive categories of data (such as health information or political opinions) unless required by applicable law for responsible gambling or AML purposes.

4 How We Collect Your Data

UnoVegas collects Personal Data through the following channels:

Direct submission: Data you provide during account registration, KYC verification, payment processing, bonus claims, and when contacting support.
Automated collection: Technical and behavioural data collected automatically as you interact with the Platform, including session cookies, server logs, and analytics events.
Third-party sources: Identity verification data received from KYC service providers; fraud risk scores received from payment processors; geolocation data derived from IP address lookups; and social login data if you choose to authenticate via a supported third-party service.
Publicly available sources: In limited circumstances for AML due diligence, UnoVegas may cross-reference data against publicly available databases such as government sanctions lists or politically exposed person (PEP) registries.

5 Data Processing

UnoVegas processes Personal Data for the following specific purposes. Each purpose is tied to a defined legal basis as set out in Section 6:

Purpose	Description
Account Management	Creating, maintaining, and securing player accounts; processing logins; and managing account settings and preferences.
Payment Processing	Facilitating deposits and withdrawals via Malaysian payment methods including Touch 'n Go eWallet, DuitNow, FPX, and bank transfers; verifying payment ownership.
KYC & Age Verification	Verifying player identity and confirming that players are 21 years of age or older, in compliance with responsible gambling standards and AML obligations.
Fraud & AML Prevention	Detecting and preventing fraudulent activity, money laundering, multi-account creation, and other prohibited conduct using transaction monitoring and device fingerprinting.
Responsible Gambling	Monitoring gaming behaviour for indicators of problem gambling; enforcing self-exclusion requests and deposit limits; and applying cooling-off periods.
Platform Improvement	Analysing usage patterns and technical performance data to improve the Platform's functionality, speed, and user experience.
Marketing & Promotions	Where you have provided consent, sending personalised promotional offers, bonus notifications, and platform updates to your registered email address.
Customer Support	Responding to support queries, resolving disputes, and maintaining support interaction records for quality assurance and training.

6 Legal Basis for Processing

UnoVegas relies on the following legal bases for processing Personal Data:

6.1 Contractual Necessity

Processing is necessary to perform the contract between UnoVegas and the player — specifically the Terms & Conditions agreed upon account registration. This covers account creation, payment processing, game provision, and support services.

6.2 Legal Obligation

UnoVegas is subject to legal obligations including AML compliance, KYC requirements, age verification, sanctions screening, and data retention rules mandated by applicable gaming regulations. Processing for these purposes is mandatory and cannot be opted out of.

6.3 Legitimate Interests

UnoVegas processes certain data on the basis of its legitimate interests, including fraud prevention, platform security, improving user experience, and responsible gambling monitoring — provided these interests are not overridden by your rights and interests.

6.4 Consent

Where processing is based on consent — principally for marketing communications and non-essential cookies — you have the right to withdraw consent at any time without affecting the lawfulness of prior processing. Consent withdrawal can be exercised via your account settings or by contacting support.

7 Data Sharing & Disclosure

UnoVegas does not sell, rent, or trade your personal data to any third party. Personal data may be shared only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

7.1 Payment Service Providers

Transaction data is shared with payment processors — including the operators of Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank, and Hong Leong Connect — to the extent necessary to process deposits and withdrawals. Each provider operates under their own privacy framework and applicable Malaysian financial regulations.

7.2 KYC & Identity Verification Providers

Identity documents and verification data are processed by approved third-party KYC verification partners. These partners operate under data processing agreements with UnoVegas and are prohibited from using your data for any purpose other than identity verification on our behalf.

7.3 Legal & Regulatory Authorities

UnoVegas may disclose personal data to law enforcement agencies, financial intelligence units, or gaming regulators where disclosure is required by applicable law, court order, or lawful request. In such cases, UnoVegas will disclose only the minimum data required to comply with the obligation.

7.4 Fraud Prevention Networks

In cases of suspected fraud, money laundering, or multi-account abuse, UnoVegas may share limited data with industry fraud prevention networks to prevent further harm to the Platform and other players.

⚠️ No Third-Party Marketing: UnoVegas will never share your personal data with advertisers, data brokers, or unaffiliated third parties for their own marketing or commercial purposes. Any marketing communications sent by UnoVegas are based solely on your own consent and account activity.

8 Cookies & Tracking Technologies

UnoVegas uses cookies and similar tracking technologies to operate the Platform effectively, improve user experience, and conduct analytics. The categories of cookies in use are described below:

8.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function and cannot be disabled. They include session authentication tokens, security cookies, load-balancing identifiers, and cookies that store your cookie consent preferences. No personal data processed through strictly necessary cookies is used for marketing or analytics.

8.2 Analytical Cookies

With your consent, UnoVegas uses analytical cookies to understand how players navigate the Platform — including pages visited, features used, error rates, and session lengths. This data is aggregated and used to improve Platform performance. Analytical data is retained for a maximum of 26 months from the date of collection.

8.3 Functional Cookies

Functional cookies store your preferences — such as language settings, display preferences, and last-visited game categories — to provide a personalised experience. These cookies persist across sessions and may be cleared by you at any time via your browser settings.

8.4 Managing Cookies

You may control cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair the Platform's ability to function correctly. Non-essential cookie consent can also be managed through the cookie preference centre accessible on the Platform.

9 Data Retention

UnoVegas retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following retention schedules apply:

Active Account Data: Retained for the full duration of the account relationship plus a minimum of 5 years following account closure, in accordance with AML record-keeping obligations.
KYC & Identity Documents: Retained for a minimum of 5 years from the date of verification, or longer where required by applicable gaming or financial regulation.
Transaction Records: Retained for a minimum of 5 years from the date of each transaction, for AML audit purposes.
Support Interaction Logs: Retained for 2 years from the date of the last interaction.
Analytical & Behavioural Data: Aggregated analytical data retained for up to 26 months; individual session-level data is anonymised after 12 months.
Marketing Consent Records: Retained for 3 years from the date of consent or until consent is withdrawn, whichever is earlier.

Upon expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised in accordance with UnoVegas's data destruction procedures.

10 Security Measures

UnoVegas implements a comprehensive set of technical and organisational security measures to protect Personal Data against unauthorised access, disclosure, alteration, and destruction:

Encryption in transit: All data transmitted between your device and the UnoVegas Platform is protected using TLS 1.2 or higher (industry-standard SSL encryption).
Encryption at rest: Sensitive data fields — including identity document details and financial data — are encrypted at rest in UnoVegas's database infrastructure using AES-256 encryption.
Access controls: Access to player data within UnoVegas's systems is restricted on a strict need-to-know basis, with role-based access controls, multi-factor authentication for staff accounts, and comprehensive access logging.
Fraud detection systems: Automated systems monitor transactions and account activity in real-time for indicators of fraud, money laundering, and account takeover attempts.
Regular security assessments: UnoVegas conducts periodic security reviews, vulnerability assessments, and penetration testing of its Platform and supporting infrastructure.
Incident response: UnoVegas maintains a documented data breach response procedure. In the event of a breach affecting player data, UnoVegas will notify affected individuals and relevant authorities within the timeframes required by applicable law.

💡 Your Role in Security: While UnoVegas employs robust security measures, you play an important role too. Use a strong, unique password for your account, enable any available two-factor authentication, and contact support immediately at [email protected] (plain text) if you suspect unauthorised access to your account.

11 Your Rights

Subject to applicable law, you hold the following rights in respect of your personal data held by UnoVegas. Requests to exercise these rights should be submitted to [email protected] (plain text). UnoVegas will respond within 30 days of receiving a valid request.

Right of Access

You may request a copy of the personal data UnoVegas holds about you, along with information about how it is processed.

Right to Rectification

If your personal data is inaccurate or incomplete, you may request that it be corrected or updated. Some corrections require documentary evidence.

Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.

Right to Restriction

You may request that processing of your data be restricted in certain circumstances, such as where you contest the accuracy of the data.

Right to Portability

Where processing is based on consent or contract and carried out by automated means, you may request your data in a structured, machine-readable format.

Right to Object

You may object to processing based on legitimate interests, including direct marketing. Objections to marketing will be acted upon immediately.

⚠️ Limitations: Certain rights cannot be exercised where processing is required by law — for example, UnoVegas cannot erase transaction records that must be retained for AML compliance. Where a request cannot be fulfilled in full, UnoVegas will explain the reason and the extent to which the request can be accommodated.

12 Minors & Age Policy

UnoVegas operates a strict minimum age policy of 21 years for all players. The Platform is not directed at, and does not knowingly collect personal data from, individuals under the age of 21. This restriction applies to all users regardless of jurisdiction.

Where UnoVegas becomes aware, or has reasonable grounds to suspect, that a registered player is under the age of 21, the account will be immediately suspended, all funds frozen pending investigation, and any winnings forfeited. The player's personal data will be retained only to the extent required to document the incident for compliance purposes, and will thereafter be deleted.

If you are a parent or guardian and believe that a minor has registered on the Platform or provided personal data to UnoVegas without your knowledge, please contact us immediately at [email protected] (plain text — not a clickable link) so that the account can be reviewed and the appropriate action taken without delay.

13 International Data Transfers

UnoVegas's primary data processing infrastructure is located in jurisdictions with robust data protection frameworks. Where personal data is transferred outside of Malaysia — for example, to cloud infrastructure providers or KYC service partners operating in other jurisdictions — such transfers are conducted under appropriate safeguards, which may include:

Standard contractual clauses binding the recipient to data protection standards equivalent to those applied by UnoVegas;
Adequacy decisions recognising the recipient jurisdiction's data protection standards as equivalent; or
Binding corporate rules where transfers are made within a controlled group of companies.

By using the UnoVegas Platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside of Malaysia, subject to the safeguards described above.

14 Policy Updates

UnoVegas reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or our data processing practices. The "Last Updated" date at the top of this page indicates when the current version was adopted.

Where material changes are made — particularly where they affect the purposes for which your data is processed or the rights available to you — UnoVegas will notify registered players via the email address on file and/or via a prominent notice on the Platform, prior to the changes taking effect. For non-material updates, the revised Policy will be published on this page without prior notification.

Continued use of the Platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with a material change, you have the right to close your account and request deletion of your data, subject to applicable legal retention obligations.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by UnoVegas, please contact our Data Protection team using the details below:

Data Protection Queries

[email protected]

Please include "Privacy Request" in your subject line for faster routing.

Live Chat Support

Available 24/7 in-platform

For urgent account security or data concerns, live chat offers the fastest response.

UnoVegas targets a response time of one business day for all privacy-related written requests. For data subject access requests, please allow up to 30 days for full fulfilment in accordance with applicable data protection law.